Privacy Policy
This policy explains how San Antonio Home Care Guide handles information submitted through this website. It is provided for general transparency and is not legal advice. Have your own counsel review this policy before relying on it.
Information we collect
- Information you submit voluntarily: name, phone number, email address, ZIP code, and the details you provide about the care situation.
- Technical and marketing attribution data: the page you arrived on, referral source, and campaign parameters such as UTM values.
- Standard server and analytics data such as browser type, device type, and general location derived from IP address.
How we use information
- To respond to your inquiry about in-home care options.
- To contact you by phone, text, or email using the method you selected.
- To maintain records of inquiries in our customer relationship management system.
- To understand which pages and campaigns help families find useful information.
Sharing information
Information you submit is shared with the care coordination team that responds to inquiries and with the service providers that operate our website, forms, and customer relationship management systems. We do not sell your personal information. Information may be disclosed when required by law.
Text messaging and calls
If you provide a phone number and select phone or text as a contact preference, you consent to be contacted at that number about your inquiry. Message and data rates may apply. You can opt out at any time by telling us or replying STOP to a text message.
Cookies and tracking
This site may use cookies and similar technologies for basic functionality and to measure how visitors find and use the site. You can control cookies through your browser settings.
Data retention and security
Inquiry records are retained as long as needed to respond and to maintain business records. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.
Health information
Please do not submit detailed medical records or sensitive clinical information through this website. This site is not a medical provider and does not maintain medical records.
Your choices
You may request access to, correction of, or deletion of the information you submitted, and you may ask to stop being contacted. Contact us using the phone number listed on this site.
Children
This website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. Continued use of the site after an update means you accept the revised policy.